〇 Usage of the Site
The Terms hereof shall not affect any statutory right of users.
〇 User account security
In a case that a user has realized leak of its own password registered on the Site or judged its possible leak, the user shall promptly inform us accordingly by an e-mail to firstname.lastname@example.org.
In a case that we have detected any invasion of user account security or wrongful use of the Site, we may request users to change password and suspend their accounts without prior notice.
〇 Suspension of user registration/account cancellation at our own discretion
In case of violation of the Terms hereof by a user, we may suspend or cancel the user’s registration at our own discretion without notification to the user.
While the Site is operated by us TJ-Cube Co. Ltd. we guarantee not all possible matters to arise on the Site. Users shall have an obligation to consider various risks caused by the internet.
The Site may post contents (texts, illustrations, images, etc.) and information of websites operated by others. Even though we make every effort to confirm high accuracy, credibility and quality for contents to be posted on the Site, we do not take any responsibility for such contents. We shall not be responsible for any error or omission in contents, the associated damage and technical problems in using the Site. In a case that information provision by us has been proved to be inaccurate, we shall revise such information adequately as necessary.
We do not accept responsibility especially for such matters in relation to those described below:
・Failure of any device, software telecommunication link to be used for getting access to the Site or non-application of them;
・Any technical problem such as error, interference and interruption of the Site;
・Inappropriateness, incredibility and inaccuracy of the Site;
・Inadequacy for matters requested by users to the Site.
User shall agree that we do not take responsibility for any and all problems incurred by users or third parties in relation to websites operated by others having relationship with the Site and the associated problems (revenue loss, lost profits, unexpected expenses, detriment, damage, loss of privacy, data loss, etc.).
Content of the Terms hereof may be revised without prior notice. Therefore, please never fail to confirm the Terms hereof in advance when placing an order. In a case that the Site was used after revision of the content of the Terms hereof, the Terms hereof after revision shall be deemed to have been agreed with by the user.
〇 Out of stock
Ordered product may be out of stock in some cases because stock status displayed on the Site is different from actual stock status. We do not take responsibility for any and all problems incurred by users or third parties for that reason, the associated problems (revenue loss, lost profits, unexpected expenses, detriment, damage, loss of privacy, data loss, etc.), and indirect, special and disciplinary problems.
In a case that we could not supply a product due to a reason out of scope of our management, we shall not be liable to deliver the product to the user.
Price settlement shall be made by PayPal. Therefore, specific matters in relation to settlement shall follow the rules stipulated by PayPal.
JP Service shall be used for delivery from us. Therefore, specific matters in relation to delivery shall follow the usage rules of JP Service.
We will ship the product within 3 business days by a delivery method with delivery record in principle. “Business day” in this case refers to weekdays from Monday to Friday, Japan time except for Saturday, Sunday and public holidays.
In case of any problem occurred during or after delivery, we shall make an effort to promptly cope with the problem as possible as we can. However, as operation of the delivery company is out of our management scope, we shall not be liable for delivery date based on the contract.
We do not take responsibility for any and all expenses, loss, and damage arising from delayed or erroneous delivery. In a case that delivery is not completed as scheduled, contract between a user and our company may not be terminated and the user shall not be able to refuse the delivery. In case of return, the following method shall be followed.
Products are delivered to the address specified by a user when placing the order. In a case that incorrect address was entered by a user when placing an order and redelivery was required, we may charge an additional fee resulting from the deficiency.
We will accept only if any trouble regarding a product was notified to PayPal within 14 days after the product was rceived.
In a case that the return is based on the user’s own convenience or trouble of the product was caused by the user, we will not accept the return.
〇 Replacement product
In case of requesting a replacement product, please request us accordingly when we confirm the trouble.
But in case of the user’s own convenience or trouble of the product was caused by the user, we will not accept the replacement.
Upon receiving the returned product, a replacement product shall be delivered. In a case that the same product as the returned product was out of stock and purchase of the stock was difficult at the time of delivering the replacement product, however, a product of the same price and quality as the returned product shall be delivered upon obtaining a consent of the user. Shipping expense for the returned product shall be reimbursed to PayPal account of the user by us concurrently with delivery of the replacement product.
〇 Cancellation and refund
In a case that a user do not request replacement of the product, please notify us of request of refund when we confirm the trouble.
But in case of the user’s own convenience or trouble of the product was caused by the user, we will not accept the cancellation and the refund.
We will transfer the refund amount to PayPal account of the user. In such a case, the amount of the product price shall be refunded with the return fee added.
〇 How to return products
In a case that any trouble has arisen, please inform PayPal accordingly at first. As we subsequently send an e-mail to the user for confirmation of the situation, please wait until the mail from us arrives.
We will not receive such information that is directly sent to us without passing through PayPal. In addition, we will refuse to accept any return without notification in advance.
We shall cope with returns based on our own discretion upon confirming the situation of the trouble. However, it do not apply in such a case that the trouble was caused by user’s handling or the like.
In case of return, users are obliged to return not only the product but also the package.
Product is owned by a user until it arrives at our company. Therefore, user shall be responsible for the product until we receive the returned product. Accordingly, please select a delivery method with delivery record service when sending back the product in order to protect user’s right.
Users may not transfer, sublicense, or grant its authority as a user to any third party based on the Terms hereof.
In a case that any item in the Terms hereof contained legally invalid phrase, the item shall be invalid but other remaining items shall be valid.
Even in a case that a user violated the Terms hereof and we have overlooked it, we shall have still a right based on the Terms hereof and take measures for the violation by the user even at a later date.
We do not take responsibility for any and all violations to the Terms hereof resulting from a situation arising out of scope of our management.